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FAQs
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Premium Rate Services
Unwanted Marketing Mail

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Premium Rate Services

Premium rate services offer information and entertainment to Consumers via phone, fax, PC, mobile or interactive digital TV and can cost between 10 pence per call and £1.50 per minute.  Premium rate services based in the UK have the dialling code “090” and will show on a bill as “premium rate call” or “high premium rate service”.  Some services are available on international dialling codes, which begin with “00” and will be listed on your bill under international calls with the name of the country called.

If you have a complaint, or a query about a Premium Rate Service, then you should contact ICSTIS – the independent organisation responsible for regulating the content and promotion of all phone services charged at a premium rate.

For further information see:  http://www.icstis.org.uk

Telephone: 0800 500 212

Email: secretariat@icstis.org.uk<% Response.Buffer = True %><% Response.Buffer = True %>

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Unwanted Marketing Mail

If you are receiving unwanted marketing mail from the UK by fax, post or the telephone and wish this to stop then the Direct Marketing Association (DMA) may be able to assist you.

The DMA is a trade association in the marketing and communications sector which administers a group of Preference Services that allow consumers to register their details, free of charge, to stop unsolicited sales and marketing communications via telephone, fax, mail and email.

The Telephone Preference Service (TPS)
This service enables you to register your wish not to receive unsolicited sales and marketing telephone calls.
For further information see:
www.tpsonline.org.uk
Telephone: 020 7291 3320
Email: tps@dma.org.uk

Facsimile Preference Service (FPS)
This service enables you to register a fax number on which you do not wish to receive direct marketing faxes.
For further information see: www.fpsonline.org.uk
Telephone: 020 7291 3330
Email: fps@dma.org.uk

Email Preference Service (E-MPS)
This is a global service managed by the DMA in the United States which allows you to register your email address so as not to receive unsolicited sales and marketing email messages.
For further information see: www.dmaconsumers.org/emps.html

Mailing Preference Service (MPS)
This service enables you to register your address details to be removed from direct postal mailing lists.
For further information see: www.mpsonline.org.uk
Telephone: 020 7291 3310
Email: mps@dma.org.uk

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